terms & conditions

The following Terms & Conditions are a legal and binding document, applicable to all products and/or services undertaken by WebWeb, for and on behalf of any Client(s) who have duly signed WebWeb’s quotation(s) for any such products and/or services, and therefore authorised WebWeb’s to render the aforementioned products and deliver said services.

1. Quotation.

1.1. Quotations are valid for 10 (ten) calendar days from the documented date on the Quotation.

1.2. Quotations do not include domain name registration or hosting fees unless otherwise specified.

1.3  This quote excludes email design/ build and implementation, If client wants to implement email design and build it will be costed separately.

2. Acknowledgment.

2.1. Upon a Client signing the WebWeb Quotation, the Client acknowledges that they have read and accepted these Terms and Conditions.

3. Agreement.

3.1. The Client acknowledges acceptance of the Quotation and these Terms and Conditions by paying 50% of the total quoted South African Rand (ZAR) value as deposit to WebWeb stipulated bank and account details as provided.

3.1. Products and/or services as described in the Quotation will only commence, once the Client’s deposit has been confirmed as received by WebWeb, which will be reciprocated with a Statement allocating Payment to said Invoice, to the Client, when said funds are confirmed by WebWeb.

3.3 WebWeb commit to work expeditiously to complete the quoted products and/or services within the Project Specifications and time-frames indicated as per the Quotation(s).

3.4. In order to deliver these products and/or services within the projected time-frames, the Client’s co-operation is paramount.

3.5. WebWeb can not be held responsible for delays outside of their control, including but not limited to equipment failure, Third Party Hosting Services, and internet connections.

3.6. WebWeb endeavour to make websites that perform well in current major browsers, but can not guarantee backward compatibility (i.e. functionality on older devices and software).

4. Deposit.

4.1. Deposit(s) are non-refundable and non-negotiable.

4.2. Should the Client pay more than the required 50% Deposit, the balance is refundable within 10 (ten) calendar days should the Agreement be terminated by either party (refer to Terms & Conditions 24.).

4.3. Any amount paid by the Client, greater than the 50% required Deposit, does not construe or imply any additional right(s) other than what is stipulated in these Terms and Conditions.

5. Required Documentation.

5.1. Required documentation refers to any and all information necessary for the timeous commencement and delivery of products and/or services as described in these Terms and Conditions and indicated by the Project Specifications.

5.2. The Client is to provide all Required Documentation electronically to WebWeb, within 10 (ten) calendar days after the Invoice date confirming the received deposit, to initiate work on aforementioned quoted products and/or services, unless they are to be created as part of the project.

5.3. The Client’s quoted and accepted products and/or services will only be queued and allocated accordingly, after compliance with Terms & Conditions 5.2.

5.4. If the Client does not supply WebWeb with the Required Documentation within 20 (twenty) calendar days from Invoice date, the entire amount of the Agreement becomes due and payable, should the Client choose to continue the Agreement with WebWeb.

5.5. If the Client still has not submitted or provided all the Required Documentation within 45 (forty-five) calendar days from Invoice date, an additional continuation fee of 15% of the total Quotation(s) will be billed for each month until the quoted products and/or services are completed.

6. Copyrights.

6.1. The Client has to ensure they have the Copyright for all material supplied.

6.2. WebWeb, employees, independent contractors, affiliates, agents, agencies or any associates involved in a Client’s products and/or services, will not be liable or held responsible for any Copyright disputes.

6.3 If and when WebWeb are informed that material was provided without the required Copyright, illegal content will be removed immediately and the Client will be billed with the cost thereof.

6.4. WebWeb does not take any responsibility for any and all content supplied from the Client without proper Copyright whatsoever.

7. Written Content and Fonts.

7.1. Unless otherwise specified in the Quotation, the Client shall supply all content wording to be published in accordance with the specified products and/or services.

7.2. Written Content must be supplied by the Client in formatted text (as the Client specifies it to appear), unless otherwise agreed to by WebWeb to design the layout thereof.

7.3. All fonts for Written Content shall be indicated by the Client in the Project Specifications.

8. Graphic Images.

8.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.

8.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital 300dpi quality and applicable format.

9. Photographs.

9.1. Photographs supplied by the Client must be of high digital quality 300dpi and applicable format.

10. Specified Colours.

10.1. Colours specified by the Client must be supplied as RGB and HEX values.

11. Website Hosting.

8.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.

8.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital 300dpi quality and applicable format.

12.2. Hosting via a Third Party Service Provider.

12.2.1. The Client has to provide WebWeb with their Cpanel, FTP and database details to upload onto WebWeb’ software.

12.2.2. If the Client uses a Third Party Service Provider on WebWeb’ recommendation, the Client will enter into an agreement directly with that Third Party Service Provider.

12.2.3. WebWeb will not be held liable or have any responsibility for the Client’s Hosting Services via a Third Party Service Provider as we do not have control over the status of hosting, domain renewals or e-mail when not hosted with WebWeb.

12.2.4. All technical aspects of websites must be referred to the Client’s Third Party Hosting Service Provider.

12.2.5. WebWeb will however assist the Client upon request with Third Party Hosting Service Provider(s). This time may be billed to the Client at the discretion of WebWeb.

13. Search Engine Optimization (SEO).

13.1. WebWeb can not guarantee search positions or rankings of websites, but include Search Engine Optimisation (SEO) in the form of meta tags and descriptions, structure and basic content recommendations. WebWeb can assist with the Client’s SEO if and when required and will issue the Client a Quotation accordingly if a detailed SEO report and optimisation needs to be carried out.

14. E-Commerce

14.1. WebWeb will only load 30 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products.

14.2. Should the Client require WebWeb to load more than the aforementioned 30 loaded products, WebWeb will issue the Client a Quotation accordingly.

15. Review and Changes.

15.1. On design completion of the Client’s website, the website will be activated for 2 (two) working days on the INVISION / SKETCH platform, in order for the Client to preview and respond with amendments and/or improvements. The client will be able to make comments on the INVISION / SKETCH platform.

15.2. 2 x reverts will be made available for design changes

15.3. Architectural changes will be made in the design phase and must be mentioned in INVISION / SKETCH

15.2. A demo URL will be provided to the client where they can make comments and copy changes on the demo website, No architectural changes can be made at this point. If any changes are made an hourly fee of R550ph will be invoiced to client above the quoted fee.

16. Balance of Payment.

16.1. The Client is required to e-mail Proof of Payment to WebWeb, which will be reciprocated with a Statement, allocating payment to said Invoice, to the Client, when said funds are confirmed by WebWeb.

16.2. All work remains the property of WebWeb until the full and final payment is received.

17. Completion Date.

17.1. Activation of the Client’s website is conditional to the Terms & Conditions  above.

17.2. The Completion Date of a project is affected by feedback and received content from the Client. Time-frames will be adjusted within reason, notwithstanding these Terms & Conditions.

17.3. The Client will be notified when the website is activated, and then the Client will have 2 (two) working days to report any faults or request minor alterations (within the initial Agreement), in writing by e-mail.

17.4. Should WebWeb not receive a reply within 2 (two) working days via e-mail, the Client’s website is considered finalised and complete. Therefore, WebWeb take no responsibility for website content errors hereafter.

18.5. Please note that any further adjustments or amendments after this date will be at an additional cost as set out in Terms and Conditions 18.

18. Additional Work

18.1 Additional Work requested and agreed to, or any other work in progress for the Client’s website after the Completion Date of the original Agreement, will be billed monthly in accordance to these Terms and Conditions, quoted and agreed to.

18.2. All payment(s) and time-frame(s) as set out in these Terms and Condition shall apply.

18.3. Scope creep will not be tolerated, and setting clear goals, objectives and specifications in the initial negotiations and Project Specifications with WebWeb remain the responsibility of the Client.

18.4. WebWeb may suggest Additional Work for the Client’s project, including but not limited to graphic design, software, etc. to enhance the Client’s website functionality and appearance, and reserves the right to do so free of charge or WebWeb will issue the Client a Quotation accordingly.

19. Service Agreement.

19.1. The Client may request WebWeb access to their website’s Content Management System (CMS). Upon doing so, the Client indemnifies WebWeb from any changes made by the Client or any third party to the website, which includes but is not limited to any content changes, software updates, added software, or loss of information.

19.2. A restoration fee in accordance to these Terms and Conditions, quoted and agreed to, will be billed when having to restore a website.

19.3. WebWeb commit to respond to any technical error, which may be the result of their Hosting services, design software or any plausible fault, omission or neglect on their part within this agreement(s), within 2 (two) working days.

19.4. WebWeb are not liable to Client(s) or responsible for said products and/or services of Client(s) whose accounts are not paid up to date.

20. Invoices and Statements.

20.1. WebWeb are not a credit service provider and does not grant any credit facilities whatsoever.

20.2. Client Statements and accounts does not imply negotiable payment terms, and are issued in accordance with the nature of WebWeb being a month-to-month service provider.

20.3. WebWeb endeavour to issue and e-mail Client Statements, 7 (seven) calendar days prior to the last calendar day of each month, unless the date falls on a public holiday or weekend.

20.4. All Invoices are billed to the Client’s account and e-mailed to the Client in accordance with these Terms and Conditions, and payments made by the Client are allocated to Invoices on the Statement upon WebWeb having confirmed receipt of said funds.

20.5. Invoices, corresponding payments received, and due balances will reflect on the Client’s Statement.

20.6. Due to the nature of the business, additional Client Statements will be issued and e-mailed for all overdue balances and additional fees Invoiced, on the 1st (first) and 7th (seventh) calendar day of each month consecutively and cumulative, unless the date falls on a public holiday or weekend.

21. Consultations.

22.1. Telephonic, Skype or e-mail queries will be responded to free of charge for confirmed Clients according to Terms & Conditions

21.2. Meetings and consultations will be charged at the discretion of WebWeb, in accordance to these Terms and Conditions, quoted and agreed to.

22 Legal Costs.

22.1. Failure to comply with these Terms and Conditions regarding payments and fees will result in legal action from WebWeb’ legal representative(s), and the full outstanding balance becomes payable.

22.2. All legal cost resulting of non-payment will be accrued to the Client’s outstanding balance.

23. Cancellations.

23.1. Should the Client cancel the project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the Client. This is payable within 7 (seven) calendar days of Invoice date.

23.2. WebWeb will only refund Client’s amounts paid, greater than the 50% deposit for products and/or services not delivered in accordance to the initial Agreement(s), or balance thereof in accordance to Terms & Conditions 23.1.

23.3. Hosting and Domain Fees are non-refundable, as these are paid in advance.

23.4. WebWeb reserves the right at its discretion to cancel this Agreement should the Client breach any of the Terms and Conditions stated herein.

24. Security.

24.1. WebWeb will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third party applications or to the Client’s website.

24.2. WebWeb’ Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third party application or website.

25. General.

25.1. WebWeb reserves the right to make changes to these Terms and Conditions at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third party agreements.

25.2. These Terms and Conditions are legally binding in accordance with the publishing date hereof, and date of signing a product and/or service delivery Agreement(s) with WebWeb.

project scope creep

Scope Creep is when we find we are committing our time and energy to a project, only to discover that our client’s responsibilities and expectations are growing far beyond the initial requirements. This can lead to additional stress, time and addition costs to WebWeb

What is scope creep?

Scope Creep is a term used when the magnitude of a project exceeds or creeps past the boundaries of its original goals and objectives.

Signs of scope creep

Scope creep has many different appearances for our web developers. It is a result of our clients often wanting to add additional features to their original request as they have learned about them from colleagues or when they have visited other websites. Some of the common forms of scope creep include:

  • Fresh images on each site visit
  • Unlimited images, galleries and slideshows
  • Company Logo’s, Letterheads, Business Cards and Flyers
  • Page counters
  • Web copy and content writing
  • Creating additional pages
  • Change of look and feel of website once completed
  • Blogging services
  • Social media account set up and management
  • Social media icons and feed and image / post creation
  • Periodic updates
  • SEO services
  • Training
  • Video
  • Animation
  • CI design

Clients make the error in assuming that the above are included in designing or redesigning a website.

If clients want these services included they need to add them to their project agreement at an additional cost.

Clients need to be very specific if they require periodic site updates and how often is “periodic?

How does scope creep happens?

Scope creep may appear in a variety of forms, the below are causes of scope creep.

  • Our clients do not always clearly tell us what they want because they simply don’t understand what we can do for them.
  • We find that scope creep can magnify as a result of an unclear web design project, this leads to additional time, resources and costs.
  • We find that our clients like to slide in a few extra project requirements which do not form part of the original agreement. We find it much easier for us to communicate fees for extra work if we can point out that the work is outside of the agreed upon deliverables.
Impact of scope creep in projects

Scope creep has many negative results. It can increase our workload and lead to stress for our design team as well as it could decrease the quality of our work. The added work can either pull us away from work for our other clients, or force us to pay wages to a subcontractor to complete the extra tasks. In some cases, it means us going back to make additional changes to work we have already completed.

Unless addressed by our design team, scope creep means spending more time doing more work but not making more money, thereby reducing profits. It is also more difficult for us to meet project deadlines, and the added stress can lead to strained relationships with our clients and between members of our development and design team. At its worst, scope creep can results in projects being incompleted and lost.

project specifications

The following information / materials must please be provided by client to provide a smooth design website development process before work starts on the website.

Web Domain details

Hosting company details: If we need to host the domain it’s a separate activation and monthly hosting charge. If we need to buy the domain please provide details

Website URL

FTP Username

FTP Password


All imagery that the client wants us to use will need to be provided in 300dpi. We will resize the imagery to the correct file size according to the devices. We will provide additional imagery and graphic design for the website. Team photographs must be provided in 300dpi

Product photography

All product photography must be provide in 300 dpi


Vector eps or Illustrator files.


If client has a specific font/s that forms part of their CI


Vector eps or Illustrator files.


All copy must be provided for sections

SEO copy

All SEO copy must be provided for CMS. Each page can have up to 50 words that can be added to the the SEO. This will be linked to Google analytics.


All form email addresses and contact details / persons

Google analytics

Log in details: Username

Log in details: Password

If you do not have a Google analytics account we can create one and set up the account at an additional cost


RGB and Hex values of CI colours

contact us